Terms of Service

These Terms of Service (“Terms”) govern your use ofCairn (“the Platform,” “we,” “us”). By creating an account or using the Platform, you agree to these Terms. If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization.

1. Who may use the Platform

The Platform is designed for professional executive coaches (“Coaches”) and the clients and other people they invite to give feedback (“Reviewers”). You must be at least 18 years old and able to form a binding contract. Coaches are responsible for keeping their account credentials secure and for all activity under their account.

2. The coach–client relationship

The Platform is a tool that Coaches use to run their own clients through reflective and assessment exercises. Coaching services themselves are provided by the Coach, not by us. We are not a party to the coaching relationship and do not supervise, endorse, or take responsibility for the advice, conduct, or outcomes of any Coach.

As a Coach, you are responsible for your relationship with your clients and Reviewers, for obtaining any consent needed to invite them and process their information, and for how you use the results the Platform produces. With respect to your clients’ and Reviewers’ personal data, you act as the data controller and we act as your processor, as described in our Privacy Policy.

3. Acceptable use

You agree not to:

• use the Platform for any unlawful, harmful, deceptive, or abusive purpose;
• invite clients or Reviewers without a legitimate coaching purpose or the appropriate permission to contact them;
• attempt to access another coach’s tenant, data, or account, or to circumvent the Platform’s security or tenant isolation;
• probe, scan, overload, or disrupt the Platform, or use it to send spam or malware;
• reverse engineer, resell, or white-label the Platform except as expressly permitted; or
• upload content that infringes others’ rights or that you do not have the right to share.

4. Subscriptions and billing

• Price. Coach access is offered on a subscription at $50 per month (the current tier-2 plan), plus any applicable taxes.
• Billing cycle. The subscription is billed monthly in advance and renews automatically each month until cancelled. Payments are processed by our payment provider, Stripe.
• Cancellation. You may cancel at any time. Your access continues through the end of the current paid month, after which the subscription ends and is not renewed. We do not provide prorated refunds for partial months except where required by law.
• Non-payment. If a payment fails, we may suspend or deactivate the account’s active status. A deactivated Coach retains read-only access to their existing data but cannot run new tools until billing is restored.
• Price changes. We may change subscription pricing with reasonable advance notice; changes take effect on your next billing cycle.

5. Your content and data

You and your clients retain ownership of the content you submit. You grant us a limited license to host and process that content solely to provide the Platform (including generating an AI reading where you request it). You can request export or deletion of data as described in our Privacy Policy.

6. Disclaimers

The Platform is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The reflective exercises, assessments, and AI-generated readings are provided to support coaching conversations. They are not professional, medical, legal, financial, or psychological advice, and should not be relied on as such. We do not warrant that the Platform will be uninterrupted, error-free, or that results will be accurate or complete.

7. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising from or related to your use of the Platform. Our total aggregate liability for any claim relating to the Platform will not exceed the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

8. Indemnification

You agree to indemnify and hold us harmless from claims, losses, and expenses arising out of your use of the Platform, your content, your coaching services, or your violation of these Terms or of any third party’s rights.

9. Termination

You may stop using the Platform and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Platform in a way that risks harm to others or to the service. On termination, your right to use the Platform ends; provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnification) will survive. We will handle data on termination as described in our Privacy Policy and Data Retention Policy.

10. Changes to these Terms

We may update these Terms from time to time. We will revise the “Last updated” date above and, where changes are material, provide a more prominent notice. Continued use after changes take effect constitutes acceptance.

11. Governing law and contact

These Terms are governed by the laws of the jurisdiction in which the Platform’s operator is established, without regard to conflict-of-laws rules. Questions about these Terms? Write to us through our contact page.